ISO20000/IEC20000 is the world wide standard / baseline / common reference point for IT Service Management. ISO20000 provides an assessment framework and specification that has been a globally recognized standard for evaluating IT service management processes. The standard defines a comprehensive and closely related set of service management processes and comprises of two parts:
- ISO/IEC 20000-1: Specification for Service Management
- ISO/IEC 20000-2: Code of practice for Service Management
ISO 20K Training Details:
- Duration:2 Days (Saturday- Sunday): 16 hrs
- Cost: For More Detail Click Here
- Schedule: For complete schedule please click CALENDAR
- Prerequisite: None
- Deliverables: Courseware (Hard Copy), Participation Certificate, Mock Exams (Hard Copy & online), CD on FREE WEBINARS.
- Exam: hour, 40 questions, multiple choice, online, closed book examination, Passing score 65% or higher.
- Our passing rate for ISO20000 Foundation is more than 95%.
- We give Unique Passing Warranty. (We will pay for your second attempt if you do not pass)
- Group Discounts are available.
- We have Excellent Faculty.
- We provide free access to our library and knowledge repository.