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ITIL®  Managing Across The Lifecycle Training

Overview

This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices.

Learning Objectives

•  Key concepts of the service lifecycle
•  Communication and stakeholder management
•  Integrating service management processes across the service lifecycle
•  Managing services across the service lifecycle
•  Governance and organization
•  Measurement
•  Implementing and improving service management capability

Course Outline

•  Introduction to IT Service Management Business & Managerial Issues
•  Managing the Planning and Implementation of IT Service Management
•  Management of Strategic Change
•  Risk Management
•  Managerial Functions
•  Understanding Organizational Challenges
•  Lifecycle Project Assessment
•  Understanding Complementary Industry Guidance

Target Group

•  Individuals who require a detailed understanding of the ITIL® Continual Service Improvement phase of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization  
•  IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved
•  Individuals seeking the ITIL® Expert in IT Service Management for which this qualification is one of the prerequisite modules
•  Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite

Prerequisite

ITIL® Foundation Certificate in IT Service Management Plus a minimum of 17 credits from intermediate certificates and completion of an accredited Course from an ITIL® Accredited Training Provider

Exams

Type          :    10 Complex Multiple choice, scenario based questions
Duration      :    120 minutes.
Proctored    :    Yes
Open Book  :    No
Pass Score   :    70%, 35 out of 50
Delivery       :    Online

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