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ITIL® Service Transition Training


Successful implementation of ITIL Service Transition best practices enables IT departments to develop capabilities for transitioning new and changed services into operations, ensuring that requirements are effectively realized while controlling the risks of failure and disruption. In this course, you learn how to plan, implement and optimize the Service Transition processes and gain the skills required to take the ITIL® Intermediate Qualification: Service Transition Certification Exam.

Learning Objectives

  • Evaluating Service Transition criteria for a service and business environment
  • Developing a Change Management process for introduction of a new service
  • Establishing stakeholder management strategies
  • Developing and justifying test strategies for new services in a variety of business environments
  • Specifying tool requirements and implementation success criteria
  • Prepare for and take the ITIL Intermediate Qualification: Service Transition Certification Exam
  • Outline key activities for Service Transition processes in the context of the Service Lifecycle
  • Enhance the quality of IT service provision within an organization
  • Measure Service Transition processes using critical success factors and key performance indicators

Course Outline

  • Introduction and Overview
  • Key Principles of Service Transition
  • Primary ITIL processes within Service Transition
  • Change Management
  • Service Asset and Configuration Management
  • Common Service Operation Activities
  • Monitoring and control of IT operation
  • Knowledge Management
  • Release and Deployment Management
  • Other considerations
  • Common Service Transition Operational Activities
  • Organizing for Service Transition
  • Technology-Related Issues
  • Implementing and Improving Service Transition

Target Group

  • Individuals who require a detailed understanding of the ITIL Service Transition phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within or about to enter a Service Transition environment and requiring an understanding of the concepts, processes, functions and activities involved
  • Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
  • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite


ITIL® Foundation Certificate in IT Service Management and completion of an accredited Course from an ITIL Accredited Training Provider.


Type: 8 Complex Multiple choice, scenario based questions
Duration: 90 minutes.
Proctored: Yes
Open Book: No
Pass Score: 70%, 28 out of 40
Delivery: Online

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