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ITIL® Foundation Training

Overview:

ITIL®Foundation trainings enables you to lay the basis for a complete program of ITIL exams and obtaining various certificates in IT Service Management. This will show that you take your work according to ITIL seriously. It will improve your qualifications for working with other ITILs-certified personnel. The ITIL Foundation Certificate is a course in which delegates will gain a comprehensive grounding in the aspects of ITIL service management. Delegates will prepare for and sit the one hour, multiple - choice ITIL® Foundation certification in service management exam.

Learning Objectives

• Service management as a practice (comprehension)
• The ITIL service lifecycle (comprehension)
• Generic concepts and definitions (awareness)
• Key principles and models (comprehension)
• Selected processes (awareness)
• Selected functions (awareness)
• Selected roles (awareness)
• Technology and architecture (awareness)
• Competence and training (awareness)

Course Outline

• Service Management as a practice
• The Service Lifecycle
• Key concepts
• Key Principles and Models
• Service Strategy
• Service Design
• Continual Service Improvement
• Processes
• Service Strategy
• Service Design

Target Group

• Individuals who require a basic understanding of the refreshed ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
• IT professionals that are working within an organization that has adopted and adapted ITIL, who need to be informed about and thereafter contribute to, an ongoing service improvement program.
• This may include but is not limited to, IT professionals, business managers and business process owners.

Prerequisite

There are no formal criteria or prerequisite for candidates wishing to attend an accredited ITIL Foundation training course. 

Exams

Type : Multiple choice, 40 questions.
Duration : 60 minutes.
Proctored : Yes
Open Book : No
Pass Score : 65%, 26 out of 40
Delivery : Online

About Us

Skillmetrix is one stop to fulfill all training needs to nurture & enhance skills of individuals and corporate. We are dedicated to deliver best quality trainings across the globe using various delivery modes with 100% passing warranty.


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