SIAM Foundation

SIAM Foundation

Service Integration and Management (SIAM) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM has evolved from the challenges associated with these more complex operating models.

This certification covers themes such as: potential benefits as well as the challenges and risks of implementing Service Integration and Management. The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem.

  • Introduction to Service Integration and Management
  • Service Integration and Management implementation roadmap
  • Service Integration and Management and its relation to other management practices
  • Service Integration and Management roles and responsibilities
  • Service Integration and Management practices
  • Processes to support Service Integration and Management
  • Service Integration and Management challenges and risks

Service integration and management (SIAM) is a management methodology that is growing in popularity in today’s complex ITIL sourcing environment. Effective SIAM can help organizations integrate the management of multiple service providers, leading to:

The purpose of the SIAM Foundation Certificate is to certify that the candidate has gained knowledge of the SIAM terminology, structure and basic concepts and has comprehended the core principles of SIAM practices. Candidates can expect to gain knowledge and understanding in the following:

  • SIAM fundamentals
  • Understand the key stages, and objectives of the SIAM Roadmap
  • Define SIAM roles and responsibilities • Explain SIAM practices
  • Understand the objectives and considerations for SIAM processes
  • Be aware the main challenges, risks and potential mitigations within the SIAM ecosystem
  • Outline the importance of other practices to SIAM.

The participants of the SIAM Foundation Certificate course are drawn from professionals worldwide, who have an interest in the practices of SIAM. Furthermore, it also targets practitioners that want to implement this methodology in an organisation, particularly those professionals who are already working with IT Service Management processes.

This SIAM course is appropriate for:

  • Change Managers, Service Level Managers, Business Relationship Managers, Supplier Managers
  • Chief Strategy, Information and Technical Officers
  • Business and Organizational Change Practitioners
  • Service Managers
  • Service Provider Portfolio Strategists
  • Process Managers
  • Project & Program Managers
  • Service and Process Architects

None, Training with an Accredited Training Organization is recommended

Exam Type: – Online Exam having 40 multiple choice question.

Duration:-   60 Minutes

Prerequisites – None

Supervised – Yes

Passing Score – 65% (26 out of 40)

Service integration and management (SIAM) is a management methodology that is growing in popularity in today’s complex ITIL sourcing environment. Effective SIAM can help organizations integrate the management of multiple service providers, leading to:

  • Improved customer satisfaction through a more professional approach to service delivery
  • Improved IT services through the use of proven best practice processes
  • Access to better resources and skills
  • Manage multiple supplier effectively
  • Achieving end to end SLA’s
  • Improved service to the customer organization
  • Lower costs through optimization and best of breed services
  • Flexibility and scalability
  • Improved quality at lower cost
  • Working effectively in a SIAM organization
  • Articulating the benefits of SIAM
  • Understand process theory and have an awareness of common processes in a SIAM environment
  • Understanding of SIAM tooling and data considerations
  • Strong governance considerations for SIAM

SIAM Foundation training will be delivered by Accredited Trainer using Accredited Training Material.

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Gopinath S SIAM Foundation

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Vijay Papneja ISTQB Foundation

I attended ITIL Foundation Training at SkillMetrix Pune, I must say it was worth to every minute I spend there. The trainer was given by professional working in IT industry for numerous years and worked on actual projects having knowledge of in & out of all process. Linking what was explained to books was piece of cake. Needless to say I passed with flying colors in Certification exam. Do not take this certification because everyone else is doing it but do it because it gives your valuable knowledge for best practices.

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