ITIL Intermediate SOA

ITIL Service Offerings and Agreements (SOA) Module

This course prepares you for the exam leading to the ITIL Intermediate Certificate: Service Offerings & Agreements. In addition, this certification contributes 4 credits towards the “ITIL Expert” certification. See the ITIL certification scheme for more details.

This official ITIL capability certification course enables you to master the key ITIL processes needed to develop service offerings and agreements appropriate to an organization.

  • Strategy Management for IT Services
  • Business Relationship Management
  • Financial Management
  • Demand Management
  • Service Portfolio Management
  • Service Catalog Management
  • Service Level Management
  • Supplier Management
  • Value to the business of the Service Operation & Agreements (SOA) processes and their activities
  • In-depth review of the key processes needed to support service offerings and agreements, and their associated activities, roles, responsibilities, challenges, risks and critical success factors:
    • Strategy Management for IT Services: The process that establishes strategies for services upon which the other SOA processes depend
    • Business Relationship Management: Ensures the customer’s requirements are correctly identified
    • Financial Management: A strategic process that enables IT to generate service-based costing that, combined with perceived value for the service, results in a real, business-based price
    • Demand Management: Understands demand for services and enables appropriate service strategies
    • Service Portfolio Management: Manages the service portfolio which contains information about IT services from concept through implementation and production to retirement
    • Service Level Management: Sets up Service Level Agreement (SLAs) and ensures that all SLAs have an underpinning support structure in place
    • Service Catalog Management: Provides the single source of information about agreed services and makes sure this information is communicated
    • Demand Management: Identifies patterns of business activity to enable the appropriate strategy to be implemented
    • Supplier Management: Ensures that suppliers support IT service targets and meet business expectations
  • The reliance upon a good business case and a good understanding of ROI
  • Technology and implementation considerations for the key processes
  • Important considerations for continual improvement of these processes

Service Level Managers, IT Supplier Managers, Business Relationship Managers, Financial Managers, and any IT professional involved with the processes described above.

ITIL V3 Foundation Certificate or ITIL V2 Foundation plus Bridge Certificate and completion of an accredited Course from an ITIL Accredited Training Provider

Type: Online or Paper based Exam having Eight (8) multiple choice, scenario-based, gradient scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

Duration: 90 minutes. Candidates sitting the examination in a language other than their native language have a maximum of 120 minutes and are allowed the use of a dictionary.

Pass Score: 70% (28 0f 40)

SkillMetrix follows a Global Learning Framework which has been proven to deliver results and has been perfected by their experience in training about a million learners.

ITIL Foundation , ITIL Practitioner , ITIL Intermediate Level  with Lifecyle Track & Capability Track & ITIL MALC (Expert).

We can provide training and conduct your ITIL Intermediate level certification exam at our own premises.

We maintain a track record of 100 % passing rate in ITIL Intermediate exam. In case, if individual fails in the first attempt SkillMetrix sponsor the 2nd attempt (Validity of Passing Warranty is 90 days from the last day of the training). To avoid such situation, it’s always advisable to be get trained firstly from a recognized ATO and then appear for the examination, for increased chances of getting success.

ITIL certificated are not restricted to a time period and will not expire, subject to Axelos policies.


    
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Gopinath S SIAM Foundation

Thank You SkillMetrix. TOGAF Session was really good inclusive of  Presentation & Delivery. Entire training delivery session was timely followed in strict sense. 

Rajesh Yalmare TOGAF Level 1 & Level 2 Combined Program

This is one of the best training organization. I appreciate the quality of learning material provided. I got all the required information and help from the trainer and also from the support team. Great team work. Keep it up.

Vijay Papneja ISTQB Foundation

I attended ITIL Foundation Training at SkillMetrix Pune, I must say it was worth to every minute I spend there. The trainer was given by professional working in IT industry for numerous years and worked on actual projects having knowledge of in & out of all process. Linking what was explained to books was piece of cake. Needless to say I passed with flying colors in Certification exam. Do not take this certification because everyone else is doing it but do it because it gives your valuable knowledge for best practices.

Deepak Magar ITIL Foundation

I believe I have used SkillMetrix for more than 4 years now. Customer service and support are a big strength and of course your training facilitators and curriculum. Being in overseas, It is great to have the online learning facility and also accommodating the time that suits the participants was a key factor to me. Keep up your good work. I don't think of any improvements, maintaining this will definitely enhance SkillMetrix profile.

Arun Thavasi EXPERT, PRINCE2, MSP and TOGAF

It was nice experience in training duration for me. Learnt many new things which will help me in future. Thanks for your help and support which you have shown for me.

Sunil Thorat ITIL Foundation