ITIL Release, Control and Validation (RCV) Module
This course prepares you for the exam leading to the ITIL Intermediate Certificate: Release, Control & Validation. In addition, this certification contributes 4 credits towards the “ITIL Expert” certification. See the ITIL certification scheme for more details.
This official ITIL capability certification course enables you to master the key ITIL processes needed to properly plan for service transitions; assess changes; build, test and deploy releases; validate changes before they go into production; evaluate the changes once they are in operation to ensure that the benefits have been realized while minimizing adverse effects; and transfer the right level of knowledge to the right people, through effective and efficient Configuration and Knowledge Management systems.
- Change Management
- Service Validation & Testing
- Release & Deployment Management
- Service Asset & Configuration Management
- Request Fulfillment
- Change Evaluation
- Knowledge Management
- Service Management as a practice and how it creates business value
- In-depth review of the key processes, and their associated activities, functions, roles, responsibilities, challenges, risks and critical success factors:
- Change Management: Enables successful service transition
- Service Validation & Testing: Ensures the integrity and quality of the transition
- Release & Deployment Management: Ensures the proper building, testing and deploying of a release
- Service Asset & Configuration Management: Monitors the state of the transition
- Request Fulfillment: Ensures the effective and expedient fulfillment of service requests and provides a standard for evaluation
- Evaluation: Reviews whether the performance and value of a service is acceptable
- Knowledge Management: Enhances ongoing management decision support and service delivery capability
- Technology and implementation considerations for these processes
Change Managers, Release and Deployment Managers, Configuration Managers, Network Managers, Infrastructure Managers, IT Managers and Directors, and any IT professional involved with the processes described above
ITIL V3 Foundation Certificate or ITIL V2 Foundation plus Bridge Certificate and completion of an accredited Course from an ITIL Accredited Training Provider
Type: Online or Paper based Exam having Eight (8) multiple choice, scenario-based, gradient scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
Duration: 90 minutes. Candidates sitting the examination in a language other than their native language have a maximum of 120 minutes and are allowed the use of a dictionary.
Pass Score: 70% (28 0f 40)
SkillMetrix follows a Global Learning Framework which has been proven to deliver results and has been perfected by their experience in training about a million learners.
Since July 2013, ITIL® has been owned by AXELOS Ltd, which has licensed different organizations for administering the training program, managing updates to the framework. APMG International, EXIN and POPLECERT are among those organizations. We are partner with EXIN and PEOPLECERT, and are authorized to provide ITIL training and certification examination.
ITIL Foundation , ITIL Practitioner , ITIL Intermediate Level with Lifecycle Track & Capability Track & ITIL MALC (Expert).
ITIL qualification adds weightage to your CV and get to the top of the CV pile. Many organizations, mention ITIL® as a prerequisite for various openings. The organizations that implement ITIL encourage their employees to attend ITIL® training and being certified. Having more ITIL certified employees, helps the organizations to get good tenders or get outsourced projects.
We can provide training and conduct your ITIL Intermediate level certification exam at our own premises.
We maintain a track record of 100 % passing rate in ITIL Intermediate exam. In case, if individual fails in the first attempt SkillMetrix sponsor the 2nd attempt (Validity of Passing Warranty is 90 days from the last day of the training). To avoid such situation, it’s always advisable to be get trained firstly from a recognized ATO and then appear for the examination, for increased chances of getting success.
ITIL certificated are not restricted to a time period and will not expire, subject to Axelos policies.
Passed the DevOps Masters certification from Exin. Many thanks to excellent trainer of SkillMetrix who was able to cover all the facts in practical sense and relate to the theoretical aspects in devops. It was a great learning.
Ashwin Antony Enterprise Service ArchitectYes course was useful and we had a good collaboration. I have passed my exam too. Thank you so much for all your support!
Gopinath S SIAM FoundationThank You SkillMetrix. TOGAF Session was really good inclusive of Presentation & Delivery. Entire training delivery session was timely followed in strict sense.
Rajesh Yalmare TOGAF Level 1 & Level 2 Combined ProgramThis is one of the best training organization. I appreciate the quality of learning material provided. I got all the required information and help from the trainer and also from the support team. Great team work. Keep it up.
Vijay Papneja ISTQB FoundationI attended ITIL Foundation Training at SkillMetrix Pune, I must say it was worth to every minute I spend there. The trainer was given by professional working in IT industry for numerous years and worked on actual projects having knowledge of in & out of all process. Linking what was explained to books was piece of cake. Needless to say I passed with flying colors in Certification exam. Do not take this certification because everyone else is doing it but do it because it gives your valuable knowledge for best practices.
Deepak Magar ITIL FoundationI believe I have used SkillMetrix for more than 4 years now. Customer service and support are a big strength and of course your training facilitators and curriculum. Being in overseas, It is great to have the online learning facility and also accommodating the time that suits the participants was a key factor to me. Keep up your good work. I don't think of any improvements, maintaining this will definitely enhance SkillMetrix profile.
Arun Thavasi EXPERT, PRINCE2, MSP and TOGAFIt was nice experience in training duration for me. Learnt many new things which will help me in future. Thanks for your help and support which you have shown for me.
Sunil Thorat ITIL Foundation