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Aspects of ITIL

Aspects of ITIL | Skillmetrix

ITIL has been clear on one aspect:

Service Catalogue is the only part of the service portfolio published to customers of ITIL Service strategy publication. Also the same publication indicates Service catalogue as the only portion of the Portfolio that is visible to customer.

In a typical IT Service management scenarios (especially in external, retail service scenarios), this is more or less logical and accurate. However, in today’s world of ‘so-called’ Business-IT integration which ITIL has been describing from its 2007 edition onward, will this be sufficient?

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