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ITIL posted on Skillmetrix

ITIL posted on Skillmetrix

ITIL (Information Technology Infrastructure Library) is the International de facto Management framework describing good practices for IT Service Management (ITSM). ITIL has grown to become the most widely accepted approach to IT Service Management in the world.

It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth.

It has become increasingly recognized that information is the most important strategic resource that any organization has to manage. Key to the collection, analysis, production and distribution of information within an organization is the quality of the IT Services provided to the business.

It is essential that we recognize that IT Services are crucial, strategic, organizational assets and therefore organizations must invest appropriate levels of resource into the support, delivery and management of these critical Services and the systems that underpin them. However, these aspects are often overlooked or only superficially addressed within many organizations.

The primary objective of IT Service Management is to ensure that IT services are aligned to the business needs and actively support them. It should be an agent for change to facilitate business transformation.

All organizations that use IT depends to be successful. If processes and services are implemented, managed, and supported in the appropriate way, the business will be more successful.

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