ITIL best practices and guidelines
Why is ITIL by far the most accepted standard of best practices and guidelines for IT Service Management?
Basically it started some 25 years ago in UK. The British government felt that the IT service industry was not heeding to the needs of the customers. Not only every organisation, but even the individuals had very different ways of doing things. This is when the government decided that the IT industry badly needed a standard methodology which could be followed by organisations to solve the IT handling problems. Using the expertise and experience of successful IT professionals, they developed. Now, most IT professional look for some sort of training during their career, while is not mandatory for them to do the ITIL training, many of them choose to go for ITIL training. Because it will help them in making a difference compared to others without looking for a job. Unlike project management, where there are multiple best standards like PMP, PRINCE2, APMP etc., in IT service industry the only best standard for IT Service Management.
The ITIL Foundation trainings is a basic training which provides you the knowledge of the IT Service Management Framework. The next level is the Intermediate trainings which will help professionals to contribute to their current services and enhance their knowledge plus the skills for implementation of better practices in the field of ITSM.
ITIL training for intermediate will provide comprehensive knowledge for individuals not only in understanding the IT business but also the best IT practices, which they can use to apply in information technology industry.
ITIL V3 the latest version is based on a lifecycle concept. Helps to understand the professionals with an overall perspective of the whole organisation structure. ITIL defines IT service management in an integrated, process-based approach to manage the IT services and is applied on all types of IT environment. Interest in adopting has increased not only in the individuals but also the organisations in the IT service industry now look for certified professionals, as it helps them to meet their client needs and apply for newer projects. Thus by taking Training and Certification, an individual has higher chances of securing a job compared to the ones who have none.