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ITIL Service Strategy

Service Strategy of ITIL | Skillmetrix

The Service Strategy module is one of the ITIL Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

Is it right for me? As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management. The Service Strategy qualification would suit candidates in the following IT professions or areas: IT Management, IT Finance Manager, Supplier Relationship Management. We have provided this list as a guide only, and choices will depend on the candidate's individual career goals and objectives.

Why should I take it? The modular structure of the Intermediate level allows you to develop an ITIL Lifecycle Stream specialism. This module will help you to gain the knowledge, skills and management techniques to coordinate all activities within this Lifecycle stage.

Service Offerings and Agreements would enhance your knowledge gained from this module. You may also choose to use the qualification and credits and supplement them with additional modules to achieve ITIL Expert Level.

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