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ITIL Processes

Processes of ITIL | Skillmetrix

ITIL Service strategy

  • Service portfolio management
  • Financial management for IT services
  • Business relationship management

ITIL Service design

  • Service Level Management (SLM)
  • Design coordination
  • Service catalog management
  • Supplier management
  • Risk assessment and IT service continuity management
  • Defining the scope of information security management
  • Capacity management
  • Availability management

ITIL Service transition

  • Business value, asset and configuration management
  • Explaining the objectives of change management
  • Knowledge management
  • Transition planning
  • Release and deployment management

ITIL Service operation

  • Process activities of incident and problem management
  • Request fulfillment
  • Stating the purpose of event and access management

ITIL Continual service improvement

  • The seven-step improvement process
  • The Deming Cycle (plan, do, check, act)
  • Critical Success Factors (CSF) and KPIs
  • Types of metrics

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