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ITIL® Release, Control & Validation (RCV)

ITIL® Release, Control & Validation

This is an advanced-level certification for IT managers that offer attendees hands-on implementation experience with the service transition and operation phases of the ITIL® service lifecycle.

What is this course?
This is a 4-day, instructor-led, advanced course that goes beyond the basic ITIL® theory and offers hands-on implementation experience. This is achieved by working on group exercises related to a case study. Exam preparation is also scenario-based which tests analytical skills.The topics covered include:

  • Transition Planning & Support
  • Service Asset & Configuration Management (SACM)
  • Change Management
  • Request Fulfillment
  • Release & Deployment Management
  • Service Validation & Testing
  • Change Evaluation
  • Knowledge Management

ITIL® RCV is a free-standing qualification but also part of the ITIL® Intermediate Capability stream. Completion of each module earns 4 credits toward the ITIL® Expert certificate. The purpose of each training is to impart, test and validate knowledge of best practices as documented in the ITIL® publications.

Why take it?
Attendees can expect to gain competencies in the following areas:

  • Overview of relevant processes and basic principles.
  • The value to the business of relevant activities.
  • Roles and responsibilities.
  • Technology and implementation considerations.
  • Challenges, critical success factors (CSFs) and risks.

Who should attend?
The target group for any ITIL® Intermediate Capability course includes (but is not limited to):

  • IT professionals.
  • Process owners and managers.
  • It is also relevant to those who:
    Require a deep understanding of the relevant processes and how they may be used to enhance the quality of IT service support within a team.
  • Have obtained the ITIL® Foundation certificate and wish to advance to higher-level certifications.
  • Seek the ITIL® Expert certificate for which ITIL® Intermediate Level qualifications are a prerequisite.
  • Seek progress toward the ITIL® Master certificate for which the ITIL® Expert Level qualification is a prerequisite.

Are there any prerequisites?
Attendees wishing to be trained and examined for this qualification must already hold the ITIL® Foundation certificate which must be presented as evidence to gain admission.

Attendees who hold the following ITIL® qualifications are also eligible:

  • ITIL® V2 Foundation plus Foundation Bridge.
  • ITIL® Expert certificate (achieved via Service Manager or Practitioner bridging routes).
  • It is recommended that attendees:
  • Demonstrate familiarity with IT terminology and understand the context of each ITIL® Intermediate Capability module within their environment.
  • Have experience working in a service management capacity.

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