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ITIL Capability

Capability of ITIL

The ITIL Intermediate level of training courses has a modular structure with each module holding a different focus. Candidates can take as few or as many Intermediate qualifications as they require, and to suit their needs. These come in two forms: the 3 day Lifecycle modules and the 5 day capability modules. The Intermediate lifecycle modules go into more detail than the Foundation level, and are industry-recognised qualifications Lifecycle modules.

If you are seeking a management/team leader role in your company that requires a broad management focus of ITIL practice areas and work across teams or manage multiple capability areas, the Service Lifecycle modules will be of interest to you: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement

If you are looking to gain intense, specialized, process-level knowledge in one or more process, with focus on the day-to-day execution of ITIL practices, the Service Capability modules will be of interest to you: Service Offerings and Agreements Release, Control and Validation Operational Support and Analysis Planning Protection and Optimization.

Some individuals may wish to concentrate on one stream of modules, however candidates may also choose to select modules from both Service Lifecycle and Service Capability streams to gain a holistic view of an entire stage from both a high level management level and the detailed, technical perspective. To be eligible for any of the Intermediate exams candidates need to complete mandatory accredited training.

ITIL Managing Across the Lifecycle Qualification: It is a capstone module which is aimed at those candidates interested in achieving ITIL Expert Level, for which this module is a key requirement.  Some individuals may also decide to use the qualifications and credits they have achieved through their focused studies and supplement them with additional modules to achieve ITIL Expert Level.

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