ITIL Service Transition Training
Service Transition is a pivotal aspect of ITIL Version 3, as it enables the execution of the vision mandated in ITIL Service Design to turn into a reality. The task would be impossible to achieve without specific policies and principles. So, in order for ITIL service transition to work efficiently and effectively you should be fully aware of the following fourteen CSI policies: -
- Implementing a formal policy.
- To prevent any miscommunication and disappointing results, it is imperative that a formal policy for ITIL service transition is discussed and agreed on by all parties involved.
- Implementing all changes to services through service transition.
- Changes concerning the service catalogue or service portfolio are implemented by Change Management, which are managed directly by the ITIL service transition process.
- Adopt a similar framework and standards.
- To avoid any risk of confusion – or even complications in the service transition process, it is best to make use of both a common framework and ITSM standards that can easily be used by all operations and service owners.
- Maximising the usage of established processes and systems.
- Service transition aims to find processes that can be useful for more than one service process or purpose.
- As these processes are made with the business operations in mind, ongoing operational efficiency is usually a key target - as changes are made across the service transition process.
- Aligning ITIL service transition plans with the business needs.
- In order to satisfy the customer's service demands and maximize the value of any changes, it should be noted that the service transition’s plans are synchronized with the business organization's requirements.
- Establishing effective controls and disciplines.
- To ensure a seamless transition of service changes and deployments
- It is best to find the most effective controls and disciplines for the whole service lifecycle.